Return and Refund Policy
At Smart Mouse Co, we value customer satisfaction. If you're not fully happy with your purchase, we offer a hassle-free return process to make things right.
Return Policy
We offer a 30-day return policy for U.S. customers. This means you have 30 days from the date of delivery to request a return.
To be eligible for a return, your item must:
- Be unused and in its original packaging
- Include all original accessories and documentation
- Have a valid proof of purchase
To start a return, contact us at contact@smartmouseco.com with your order details. Returns sent without prior approval will not be accepted.
Return Address
Once your return is approved, we will provide detailed return instructions. Our return facility is:
Smart Mouse Co – Returns
200 E Pratt St, Baltimore, MD 21202
United States
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery. If your item is damaged, defective, or incorrect, contact us at contact@smartmouseco.com within 7 days with:
- A photo of the item showing the issue
- Your order number
We will evaluate your case and offer a replacement, refund, or exchange at no additional cost.
Non-Returnable Items
Some items cannot be returned, including:
- Gift cards and digital items
If you are unsure whether your product qualifies for a return, contact us before making a request.
Exchanges
If you need a different product, the fastest way is to return your original item and place a new order. Once your return is accepted, we will process your refund so you can make a new purchase.
Refunds
Once we receive and inspect your return, we will notify you of the refund status. If approved:
- Refunds will be processed to your original payment method within 5-10 business days
- Processing times may vary depending on your bank or payment provider
If your refund hasn’t arrived within 15 business days, contact us at contact@smartmouseco.com for assistance.
EU Customers – 14-Day Cooling-Off Period
For orders shipped within the European Union (EU), you have 14 days from delivery to cancel or return your order for any reason. Items must be unused and in their original packaging, with proof of purchase.
Contact Us
For any return, refund, or exchange inquiries, contact us at:
Email: contact@smartmouseco.com
We are committed to making your shopping experience smooth and reliable. Thank you for choosing Smart Mouse Co.